Shipping Policy
Effective Date: May 10, 2026
At Sri Maha Aquarium, we aim to provide safe, secure, and timely delivery for all aquarium, aquatic plant, terrarium, and aquarium accessory orders across India.
1. Shipping Methods
We offer multiple shipping options based on product type, destination, and service availability.
Standard Shipping
- Estimated delivery time: 4–7 Working Days
Express Shipping
- Estimated delivery time: 2–3 Working Days
Delivery timelines may vary depending on:
- Customer location
- Courier service availability
- Weather conditions
- Transport delays
- Operational situations
2. Shipping Charges
Shipping charges vary based on:
- Product weight
- Package dimensions
- Delivery location
- Shipping method selected
Express shipping charges are generally higher than standard shipping charges.
Final shipping cost will be displayed during checkout.
3. Packaging
We take proper care in packing all orders securely to minimize damage during transit.
Products may be packed using:
- Protective wrapping
- Bubble wrap
- Corrugated boxes
- Insulated or moisture-protected packaging where required
Live plants, aquarium accessories, fragile items, and glass products are packed carefully based on shipping requirements.
4. Order Processing
- Orders are usually processed within 1–3 working days after payment confirmation.
- Orders placed on Sundays or public holidays may be processed on the next working day.
- During high-demand periods, sales, or unforeseen situations, processing times may increase.
5. Shipping Delays
While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:
- Courier issues
- Weather conditions
- Natural calamities
- Transport disruptions
- Remote delivery locations
- Government restrictions
- Operational issues beyond our control
In case of significant delays, our team will contact customers through phone, WhatsApp, email, or other available contact methods.
6. Live Plants & Fragile Items
- Live plants and fragile products require careful handling during transit.
- Minor variations or transit stress in live plants may occur naturally.
- Certain fragile items such as glass tanks, terrariums, or customized products may be restricted to local delivery or store pickup only.
7. Delivery Responsibility
- Customers must provide accurate shipping information and contact details.
- Customers are requested to be available during delivery attempts.
- Sri Maha Aquarium is not responsible for delays caused by incorrect address or unreachable contact numbers.
8. Damaged or Missing Packages
Customers must inspect the package immediately upon delivery.
If any package appears damaged, tampered with, or incomplete:
- Share clear unboxing videos from of the package and products
- Contact us immediately
- Report the issue within 24 hours of delivery
Claims reported after the allowed timeframe may not be eligible for review.
9. Non-Serviceable Areas
Certain locations may not be serviceable by our courier partners for specific products.
In such cases:
- The order may be delayed
- Alternative shipping options may be suggested
- Order cancellation/refund may be offered if delivery is not possible
10. Contact Information
For any queries or support, please contact:
Sri Maha Aquarium
📞 Phone/WhatsApp: 9108622022
🌐 Website: Sri Maha Aquarium